To, 03
July 2012
The Area Manager
Arron Morley
Burger
King
Lady Bay Retail Park
Meadow Lane
Nottingham
NG2 3GZ
Subject: Insulting and Humiliating Behaviour of the Shift
Manager
Dear Sir:
I am here to state that the shift manager namely Amr Bikhit
of the Burger King behaved in a very irresponsible and in a disrespectful
manner.
I want to recall the incident in front of you.
On Tuesday the 3rd of July 2012 around 03:30 PM,
when I was alone in the kitchen, I was dealing with orders in the mean time I
run out of whoppers. At that time the shift manager passed by me, I called him
and asked him “Amr, can you please put a pan of whoppers in the boiler for me.”
On this, the shift manager responded me with these words.
“Are you kidding me?” And he straight went to the manager’s
office.
That was an unacceptable and disgraceful response from a
shift manager. On this reply I wanted to protest by clocking out and by
stopping the work but I didn’t do that. But instead I manage the kitchen alone
by myself. And some how managed to put a pan of whoppers in the boiler.
By the time the whoppers were in the boiler, the shift
manager came out of the office then again I asked him for another pan of
whoppers.
The manager sent a member of staff from the front counter,
in the kitchen to put whoppers in the boiler. I asked my colleague don’t put
the whoppers in the boiler and told her that the shift manager will do this.
The reason I have done that because I wanted to know why the
shift manager responded to my call for help in this manner.
He came to me and asked me that why I am not making the
orders I told the Shift Manager that “Can you please put some whoppers in the
boiler.” I asked him repeatedly rather than explaining his rude behaviour. Instead
of, calming me down and giving me an explanation on his insulting behaviour. He
asked me, “Are you talking to me?” I replied, “Yes, I am talking to you.” He
asked me again and said, “Are you talking to me like this without a please or
thank you?” I replied, “Yes, I am talking to you like this without a please or
thank you.”
On this the shift manager lost his temper and went to the
other shift manager in charge of that shift namely Robert Lowe and asked him I
want to send Sajan home.
Then Once again, in a very shameful behaviour, in a very
rude body language and in a very harsh tone, he came to me and said “Clock out,
go home and come tomorrow for investigation.”
I was already very angry that time by this kind of behaviour
of the shift manager and because of this kind of irresponsible behaviour from
the shift manager, resulted in my lost of temper as well.
On this I responded to the shift manager by saying “Shut
Up!” twice. On listening this, he started shouting in the kitchen and started
saying to my colleague, “did you listen that, did you listen that? You will be
the witness tomorrow.”
This is not the first time I got this kind of response from
a colleague.
On Saturday the 30th of June 2012, when you were
here in Burger King and I was alone on my board. I have called Ya haddy Gaye,
who is a Trainee Shift Manager responded me with the same words.
On that busy time I have called Ya haddy Gaye for help and
asked her just to put some Chicken Royals to cook. On this I got the same
response from the trainee, “Are you kidding me?”
If a trainee shift manager is responding me with these
words, so what will I aspect from a shift manager of Burger King.
I don’t know that what is the problem the shift manager has
with me?
This is not the first time that the shift manager Amr Bikhit
has shown this kind of attitude in front of me.
From the early days when I have started work in Burger King at
that time I don’t understand the rules of staff meal.
So one day I took some food which was not included in my
staff meal. The shift manager asked me a question with these containing these
words, “Are you stealing food?”
On this I have replied to the shift manager that please Mr
Amr accept my apologies I am not stealing any thing and I am not a thief. And I
assured him that from now on I will take care on this matter. I am new here and
I am not much familiar with the rules and regulations of this company.
From that day I have started asking for each and everything what
I take as my staff meal. You can confirm this by the shift manager Amr Bikhit.
And not only this, the shift manager Amr Bikhit have crossed
all of his limits last week and asked me what he has no right to do so.
On Thursday, the 28th of June 2012 around 04:00 PM
when I had finished work and was about to go home, the shift manager stopped me
on the doors of Burger King and asked me to come towards the staff room. I got
scared by the behaviour of the shift manager Amr Bikhit. I went back and waited
for the shift manager. The shift manager Amr Bikhit came to me and asked me for
my mobile. I asked him what the matter is. But the shift manager in his rude
behaviour insisted me to show my mobile to him.
I got scared by the behaviour of the shift manager and gave
my mobile then he checked my recent calls. And gave my mobile back to me. I
again asked him what’s the matter and he thought that this is an unnecessary
question to answer and he went away.
On this foolish and illegal act, I was about to call Police.
Instead of calling the Police, I have informed about this incident to our
General Manager Yanna Li.
I am ready for any kind of investigation and I Sajan Khan
here to assure you that the information and incidents which are described in
this letter by me are true and correct to the best of my knowledge. Sadly to
back-up my allegations I have no witness but there are CCTV cameras operating
throughout Burger King, you can check the footages to back-up my stand.
_____
Honourable Member of Staff
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